01Careers · Customer success
Customer Success Manager
Onboard charging operators and stay close enough to their business to see problems before they become tickets.
Chandigarh / Remote (India)Full-timeCustomer success
About the role
Our customers are operators whose chargers are their livelihood. Success here is not a QBR deck — it is knowing that a customer’s new corridor goes live next month and making sure their tariffs, partner contracts and payment gateway are ready before it does.
Responsibilities
What you would be doing
- Onboard new operators: tenant setup, tariffs, payment gateway, partner contracts, historical data migration
- Run regular reviews grounded in their utilisation, uptime and realisation numbers
- Translate recurring customer problems into prioritised product work
- Be the escalation path when something goes wrong at a site
Requirements
What we are looking for
- Experience owning B2B customer relationships in a technical product
- Enough commercial literacy to discuss unit economics credibly
- Clear written communication — much of this job is a well-written email
Tell us what you would rather do
If you are good at something we clearly need and have not listed, write to us anyway.