01Case study · Hotels & hospitality
Guest, staff and public charging on the same eight bays
Charging was installed because guests asked. Two years later nobody could say whether it was earning or losing.
9
Properties
3
Audiences on the same hardware
0
Dedicated headcount
The deployment
Profile
- Mix
- AC destination charging, two properties with DC
- Audiences
- Overnight guests, staff, and passing public
- Operations
- Front desk and facilities, no charging specialists
The problem
What was in the way
- 01Guests expected charging bundled with the room; the public expected to pay; staff expected a subsidy. All three used the same bays.
- 02Electricity cost sat in the facilities budget with no way to attribute it to any of the three.
- 03Bays were occupied overnight by cars that had finished charging by 1am.
- 04Nobody at property level was going to learn a charging console.
The approach
What was actually done
Each step names the mechanism rather than the outcome, so you can judge whether it would transfer to your situation.
Three audiences, three prices, one connector
Driver groups carry the tariff. Guests charge against the room at a bundled rate, staff at a subsidised one, the public at full retail — with no separate hardware and nothing for the driver to remember.
Idle fees, timed to the property
An idle fee after a grace period keeps bays circulating during the day, waived overnight where nobody is waiting and the penalty would serve no purpose.
Front desk gets a narrow view
Property staff hold operate-level access to their own property only — enough to start, stop and reset a charger and clear a bay, with everything they do recorded.
Cost recovery made visible
Per-property energy and revenue reporting shows what each audience consumed and what it returned, which turned a facilities line item into a P&L conversation.
The outcome
What changed
- Electricity cost recovered without cross-subsidy between guests, staff and the public.
- Daytime bays turning over; overnight guests undisturbed.
- Property teams handling routine resets without a specialist.
- A per-property number the group finance team can actually read.
Platform
What was used
Tariffs & pricing plans
Per-kWh, per-minute, flat-fee and time-of-day pricing, with idle fees, driver-group rates and tariff groups across sites.
Roles & access control
Role-based access for your staff, station groups for territory restrictions, and an audit trail for everything that changes.
Analytics & reporting
Dashboards and exports for energy delivered, session mix, utilisation, downtime and revenue across every level of the network.
RFID & fleet authorisation
RFID and ID-tag management with driver groups, whitelists, per-driver limits and post-paid fleet billing.
Would the same approach work for you?
Tell us your constraints and we will say honestly which parts of this transfer and which do not.