Fix it before you drive out to it

On-demand diagnostics

Request a diagnostics bundle from any charger and collect it at your endpoint. Upload progress is tracked so your team knows whether the charger is slow or simply not responding.

• GetDiagnostics with upload status tracking
• Retrieve logs for a specific time window
• Attach the bundle to the incident record automatically

Firmware over the air

Schedule a firmware update for one charger or a whole model cohort, with a retry policy and a window that avoids your busy hours. Status transitions are recorded end to end.

• UpdateFirmware with retry count and retry interval
• Roll out by model, by site or by explicit selection
• Downloading → Installing → Installed status trail per unit
• Abort and re-attempt without losing the audit history

Fault codes in plain language

OCPP status notifications arrive as vendor error codes. zevOS decodes them into readable faults, groups repeated occurrences, and shows the sessions that were affected — so you can tell a genuine hardware failure from a driver who unplugged early.

• Standard OCPP error codes mapped to human descriptions
• Vendor error codes preserved alongside the mapping
• Repeat-fault grouping to spot the failing unit in a cluster

Reset ladder

Availability change, soft reset, hard reset, connector unlock — the standard escalation, in order, from the dashboard, with the charger response recorded at each step.